Support Policies Information
- Free support is available for the 10 day trial period and for 1 year after purchase. You will also be entitled to receive any new version upgrades released during your first year.
- You may purchase support and additional upgrades for subsequent years at a current cost posted on the Extend Support and Version Upgrades page.
How to get support
Support Alert April 6th 2015
If you have been using TATEMS for more that a few years and are having an issue with your 90 day (or user defined number) Inspections. It is because you have to make sure you have the current year and next year added to the system. We sent out an email to all clients with a link to instructions and video to help you here:
This will also fix an issue with older versions of TATEMS and the lube service reports for the current year not working properly.
If Invited to a Remote Support Session Click Here
Here are some tips to get started quickly:
TATEMS minimum computer requirements:
Computer and Processor: 1 gigahertz (GHz) or faster x86- or x64-bit processor with SSE2 instruction set
Memory (RAM): 2 gigabyte (GB) RAM (32-bit); 4 gigabytes (GB) RAM (64-bit)
Hard Disk: 10 GB Available
Display: 1024 x 768 resolution
TATEMS runs on Windows Vista, 7 , 8, 10 and Windows Server 2008 and 2012.
TATEMS in the Cloud service allows you to run TATEMS on any device including Mac , iPad and Android via remote app
When you insert the CD it should start the setup right away. If not, navigate to your CD Rom drive and double-click on tatemsmsi.exe. Your computer may require a restart depending on how updated your operating system is.
After installation go to Start->Programs->TATEMS 20-20 then click on TATEMS 20-20 next to the wrench icon.
As soon as the program starts you will need to enter your first piece of equipment so be prepared to enter that Equipment Number
Various dropdown lists:
You can add to all of the of the dropdown lists except in the reports module. Just start typing into the lists the data you want to track and if what you are looking for is not in the list you will be asked if you want to add it. If you choose yes, then the software will either add the data or open a form for you to add the data. You can manage these lists by clicking on Forms -> Dropdown List Maintenance -> Then choose the list you want to view or edit.
Setting your Company information:
You need to enter your company information so that it prints out on reports and so you can set up prices for labor and price increases for parts on work orders.
Go to File -> My Company Information.
Setting the 90 day inspection interval to a different interval:
To change the inspection interval go to File -> Setup and choose Inspection Interval. This will allow you to change the interval to however many days you want, between inspections.
This will change all aspects of the inspection interval, including: reminders and reports. The new interval will apply to all of your equipment.
Equipment Summary Tab:
Give the equipment a description then fill in the rest of the data where applicable. Lubrication/Service intervals are created from within the Lube/Service tab.
90-Day Inspection Tab:
When adding a new inspection always choose the month that the inspection occurred first, then the year, then the inspectors (mechanics) name, the actual date that he inspected it and finally the mileage or hours that were on the equipment when the inspection was completed.
You can have multiple types of lube/service, just start typing in the Lube/Service Type dropdown and if it’s not already listed then you will be asked if you want to add it. If you choose yes then you will also be asked the intervals that this lube/service should be done at. This will trigger reminders for this equipment for this lube service type. Then enter the date, mileage or hours and who accomplished the service. If you have never done a particular type of service on a piece of equipment you need to add it here anyway leaving the mileage at zero. Say for example you want a 30,000 mile/km reminder, you should enter 30,000 mile/km lube/service type and make sure that zero is in the mileage/km field. Then when you reach 30,000 you will get the reminder. In the Accomplished by field you can enter the word “Setup” so that you know what that entry was for.
Needed Maintenance/Repairs Tab:
Enter the description and when you want it completed by. Note: If you choose an item as defective in an inspection you can have that item automatically transfer to the Needed Maintenance/Repairs tab.
Enter a description, the mileage or hours and a date and cost of the repair.
Enter a part number, a description, part vendor and cost of a part. This is just to maintain a standard parts list for this equipment
Start typing the name/description of the fuel vender. For Example: “ Arco Main Street” If it is not in the list you will be asked if you want to add it to the list. If you choose yes then the next time you make an entry for that vendor it will automatically come up in the dropdown list when you start typing.
Then click in the Begin Miles field to enter the beginning miles before the last time you filled up the vehicle. Then enter the current miles and hit the tab key to go to each field. Many of the fields will automatically calculate depending on what you entered in a previous field. You can click on the State/Prov button for an entry if you want to track distance traveled in a state/province.
This is a free form notes area that can be printed out at a later date.
Enter your filter information.
Enter your inspections and permits information.
Click the New Work Order button to bring up the Work Orders screen and start entering whatever information needed by your company. Work Orders created automatically gather certain information about the current equipment you are viewing.
Tires and wheels information has dropdown lists that can be added to.
We are working on new features all the time and welcome your suggestions.