Refunds, Returns, and Subscription Cancellations Policy
You will absolutely love our products and services.
However, you're fully protected by a 100% money-back return policy. Except for TATEMS Cloud service subscriptions or for Support and Version upgrade renewals for which there are no refunds
Here's how it works…
First 3 Days
If you are dissatisfied at any time during the first 3 days after purchase, simply return all physical products we shipped to you, delete all digital files, including video, audio, and text files you obtained from us, and ask for a full refund. You will get your money back. That's a firm promise and commitment.
After 3 Days
If for some reason you are dissatisfied more than 3 days after purchasing using a multi-payment option (such as monthly or 3-pay), simply return all physical products we shipped to you, delete all digital files, including video, audio, and text files you obtained from us, and ask for a refund of any part of the purchase price you have paid in the last 15 days. We will refund that portion of the purchase price.
In order to obtain a full or partial refund under this policy, physical products should be shipped at your expense to the address listed below, must include your purchase information (such as a copy of your receipt) so that we can make a refund, and the products should be in merchantable condition (i.e. we could resell them because they're in good condition). Returned physical products are subject to a re-stocking fee equivalent to 0 percent of the purchase price.
We do not take title to a returned physical product until we receive it. In limited circumstances, and at our sole discretion, we may issue a full or partial refund without the return of a physical product you purchased from us. If we issue such a refund without a product return, we do not take title to the physical product that has not been returned.
Shipment and Risk of Loss
When you buy a physical product from our website, the purchase is made per a shipment contract. Whether we ship the product directly to you, or it is shipped to you by a third party (e.g. a drop shipper), the risk of loss and title for each product purchased from us passes to you once it has been delivered to the carrier (e.g. U.S. Postal Service, U.P.S., FedEx etc.). We are not responsible for items lost during transit.
Subscription Cancellations
If you want to cancel a subscription you have with us, please use the information in the “Contact Us” section below to make your cancellation request.
When you cancel a subscription with us, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods.
Example: If we process a monthly subscription’s cancellation on March 7th, you will continue to receive the benefits of that subscription until March 31st and there will not be a refund of any part of the March monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after March.
If you choose a multi-payment option for a single subscription period, when you cancel a subscription during that period, you will continue to receive the benefits of the subscription until the end of the period and must continue to honor your agreement to make multiple payments for that subscription period.
Example: If we process an annual subscription’s cancellation in May that you agreed to pay for with quarterly payments (January 1st, April 1st, July 1st, and September 1st), you will continue to receive the benefits of that subscription until the end of the year, there will not be a refund of any part of the annual subscription fee already paid, and you must make the two remaining quarterly payments (July 1st and September 1st). You will neither be billed for nor receive the benefits of the cancelled subscription after the end of the annual subscription period.
Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. As it takes longer for us to receive postal mail than electronic mail, we recommend that you email your request. Providing us with your account/subscription number (if you have one) can also speed up the process of honoring your request.
We will confirm your subscription has been cancelled by either email or postal mail.
Contacting Us
Email your refund or subscription cancellation request to sales.support[at]tatems.com. Or submit a Support Ticket by clicking here. Please include the words “Refund Request” or “Subscription Cancellation Request” in the subject line of your email.
When you communicate with us by email concerning a request for a refund or subscription cancellation, you are agreeing that we can respond to you by email or other electronic means of communication.
Send your written request for a refund or subscription cancellation by first class postal mail to:
PCHelp, LTD
Attn: Refunds & Subscriptions Department
10170 W Tropicana Ave
Suite 156-441
Las Vegas, NV 89147
United States
To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund or cancelled your subscription. We want satisfied customers.
Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.
Force Majeure
We, our principals, employees, and agents shall not be liable for failure to perform any of our obligations under this policy during any period in which we cannot perform due to fire, earthquake, flood, or other natural disaster, epidemic, pandemic, explosion, casualty, war, terrorism, embargo, riot, civil disturbance, act of public enemy, act of God, or the intervention of any government authority, or similar cause beyond our control.
This Policy and Customer Agreements
Any customer agreement between us supersedes this policy to the extent there is any conflict with the terms and conditions of the customer agreement.
Data Privacy Request Processing Fees
Any fees charged to process a request made under (1) the California Consumer Privacy Act of 2018, Cal. Civ. Code § 1798.100 to § 1798.199 (“CaCPA”), (2) the Colorado Privacy Act, Colo. Rev. Stat. § 6-1-1301 et seq. (“CoPA”), (3) the Connecticut Data Privacy Act, Conn. Pub. Act No. 22-15 (“CTDPA”), (4) the Utah Consumer Privacy Act, Utah Code § 13-61-101 et seq. (“UCPA”), (5) the Virginia Consumer Data Protection Act, § 59.1-571 to § 59.1-581 (“CDPA”), (6) Regulation (EU) 2016/679, the European Union’s General Data Protection Regulation (“GDPR”), or (7) the Federative Republic of Brazil's Lei Geral de Proteção de Dados Pessoais, Law No. 13,709/2018 (“LGPD”), whether the processing is voluntary or by legal mandate, are not eligible for a refund.
This refund policy was last updated on July 19, 2023.
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